:: Salesforce / Salesforce managed services
Salesforce managed services with a team that knows your org
Salesforce needs ongoing care: new users, broken automations, three releases a year and a steady list of requests. Our managed services give you a named admin and developer team for a fixed number of hours each month, so small jobs get done and big problems get caught early.
Named admin and developer
Fixed monthly hours
Release and health checks
:: What we do
What our Salesforce managed services cover
One monthly plan instead of hiring a full-time admin, developer and architect.
01
Admin support
Users, permissions, fields, layouts, reports and dashboards changed on request, usually within one business day.
02
Development hours
Apex, Lightning Web Components and integration fixes from developers who already know your code.
03
Release readiness
Before each Salesforce release we test your key processes in a preview sandbox and fix what would break.
04
Monitoring and health checks
Regular checks on limits, failed automations, integration errors and security settings, with a short monthly report.
05
Small enhancements
A steady flow of improvements from your backlog, prioritised with you each month.
06
Training for new staff
Short sessions when people join or change roles, so the system keeps being used properly.
:: Plans and pricing
Salesforce managed services pricing
Plans are sized in hours per month, based on senior admins and developers at $25 to $35 an hour. You can change the hours as your needs change.
Essentials
$500 – $700
Per month, about 20 hours
Admin requests, user setup, small automation changes, release checks and a monthly health report.
Growth
$1k – $2.1k
Per month, about 40 to 60 hours
Everything in Essentials plus Flow and Apex changes, integration monitoring and a monthly planning call.
Dedicated team
$3k – $4.2k+
Per month, about 120 hours or more
A named admin and developer who know your org, for ongoing builds, integrations and larger improvements.
What is not included
Salesforce licences, third-party app fees and large new projects such as a new cloud or a major integration. Those are quoted separately so your monthly plan stays predictable.
What moves the price
Number of users and clouds
How many integrations need watching
Share of developer versus admin work
Custom code and its test coverage
How much change your teams ask for
:: Side by side
Managed services or an in-house admin?
Both work. The right one depends on how many requests you have and how varied they are.
Managed services
In-house admin
Skills covered
Admin, developer and architect
Mostly admin
Cost model
Fixed monthly hours
Full-time salary and benefits
Cover for leave
Built in
None
Best for
Steady requests across many skills
Large teams with daily changes
Time to start
About two weeks
Months of hiring
Need full-time capacity for a build? See hire Salesforce developers.
:: Salesforce releases
What happens to your org three times a year
Salesforce updates every org in spring, summer and winter. Most updates are harmless, but some change how automations, security or old features behave. This is how we handle each release.
01
Read the release notes for your org
We list only the changes that affect the clouds, features and code you use, so nobody has to read hundreds of pages.
02
Test in a preview sandbox
Before the release reaches production, we run your key processes, automations and integrations in a sandbox on the new version.
03
Fix what breaks
Anything that fails, such as a Flow, an Apex test or an integration, is fixed and redeployed before release day.
04
Apply required updates
Salesforce enforces some security and platform updates on a deadline. We schedule them so they never surprise you.
05
Tell your users what is new
A short note on the new features that matter to each team, and which ones we recommend turning on.
:: How it works
How managed services start
Onboarding takes about two weeks, then the monthly rhythm begins.
Week 1
Onboard
Access, a review of your org and integrations, and a list of open issues and requests.
Week 2
Stabilise
Urgent fixes first, monitoring switched on and a ticket process your team can use.
Monthly
Deliver
Requests worked in priority order, with hours and progress visible to you at all times.
Quarterly
Review
A health check, release readiness results and a plan for the next quarter.
:: When to consider it
Do you need Salesforce managed services?
Managed services suit teams that rely on Salesforce every day but do not need, or cannot find, a full-time admin and developer.
What good support looks like
Requests handled in days, not months
A named team that knows your setup
Releases tested before they reach your users
Integrations monitored, with failures caught early
Changes documented and deployed through a sandbox
A monthly report of what was done and what is next
Signs you have outgrown ad-hoc help
A backlog of small requests nobody gets to
Your only admin has left or is overloaded
Changes are made straight in production
Automations fail and nobody notices for days
You pay for one-off fixes every month anyway
:: Why Sterling
What you can expect
A named team, not a ticket queue
Most admin requests done within one business day
Release testing before every Salesforce release
A monthly report on hours, fixes and risks
Unused hours discussed, not silently lost
:: Tools we use
Sales Cloud
Service Cloud
Experience Cloud
Flow
Apex
Lightning Web Components
Jira
Slack
Salesforce Optimizer
4.9
Average rating on Clutch · 350+ projects since 2019
:: Questions
Questions about managed services
What are Salesforce managed services?
How much do Salesforce managed services cost?
How fast do you respond to issues?
Can you support an org another partner built?
Do you offer support for a single cloud only?
What do Salesforce support services include?
Is this the same as Salesforce's own support?
What are Salesforce admin services?
How do you handle Salesforce releases?
Can we start with a small plan and grow it?
Do you work in our time zone?
:: Related Salesforce services
Other ways we can help
Send us your brief. We’ll help turn it into reality
A senior engineer replies within one business day with questions or a first plan: approach, team, timeline and estimate.